Augmented reality: the solution for remote support and a cleaner world

Use of augmented reality

Augmented reality can be used in a wide range of applications. In maintenance, for example. A Service Engineer with a pair of augmented reality glasses on can look at a machine and see which part needs to be replaced. One of the customer’s own maintenance employees could also wear the glasses, allowing this person to carry out the maintenance himself or herself. It’s actually an efficient way to make technical documentation accessible.

Of course augmented reality can also be implemented during the use phase. If a fault occurs, for example. If the operator puts on the smart glasses and opens the internet, our Field Service Specialist will be able to see what the operator is looking at and provide instructions. This allows a Service Specialist to work remotely and improves the response time, since travel time is eliminated.

Augmented reality can be used in the area of product development too. That could mean placing a part or a complete machine in the real world in order to test how easy it is to use and install, for example. Virtual reality could be used here too, allowing you to be placed in a completely digital world. That way, solutions can be evaluated by users in a virtual world. This often works better than a 3D rendering of an object.

WEMO Remote assistance by Augmented Reality — **WEMO and augmented reality**

WEMO has recently been very busy looking into augmented reality in more detail. We have purchased systems and carried out internal tests, and we now have an augmented reality system that we are ready to test with our customers. We will be using this test phase to carry out inspections remotely. We want to conduct these tests among our installed base at a very large number of different locations around the world, so that all kinds of circumstances and scenarios can be trialled.

In this initial period, WEMO will be implementing augmented reality in the use and maintenance phases. We will be working to create a situation in which our customers can access remote assistance with faults as well as the maintenance of their machines, by putting on a pair of glasses.

We are ready for future situations, to work remotely and be able to provide our customers with good support from a distance. This way we can always help our customers quickly and contribute to a cleaner world too. WEMO takes care of its customers and the beautiful planet that we are all lucky enough to enjoy together for a little while.

WEMO, bending the world into a better shape.