Home » WEMOCARE | Best possible service
To make your business win, now and in the future, we deliver the best possible service. We are continuously developing our customer services so as to guarantee optimum operational performance throughout the entire life of the production line.
We offer this guarantee through a wide range of WEMO Care services. Worldwide, fast and professional:
Ensuring the optimum performance of WEMO production lines requires the execution of regular inspections and maintenance. This includes checking and maintaining the electrical/mechanical part and the controls, but also, for example, a technical cleaning of the system.
The frequency of periodic maintenance depends on the number of production hours and varies annually, based on a usage of eight hours per day, five days per week, to once per quarter for usage 24/7.
Based on the WEMO production line deployment and the presence and capabilities of our customers’ maintenance staff, we create a maintenance strategy along with the customer. The tasks to be performed are subsequently discussed and divided between the customer and WEMO, and recorded in a customised Care PlanThus, we work together on determining the right level of service regarding issues such as availability and response times.
We have designed our Care Plan to ensure that the productivity of your machines is paramount and unplanned downtime is limited to a minimum. You can combine a Care Plan with courses, training programmes, and our helpdesk service (with 24/7 support) for immediate telephone assistance.
All our customers give production the highest priority, and WEMO understands exactly what that means. That is why we offer paid helpdesk support (on subscription as 24/7 service), with skilled and experienced technicians who assist if problems arise.
For helpdesk support call us = +31 73 640 7 660
Keep the following information ready so that we can be of service quickly:
WEMO production lines are controlled by highly sophisticated software. Our specialists can log in via a secure VPN connection and gain access to this software, allowing us to perform an analysis and make a diagnosis for repairing the production line. This avoids long waiting times, which are normally associated with providing telephone support or a mechanic who has to provide assistance on site.
The highest priority for our helpdesk technicians is to ensure that your systems are soon operational again. If we are unable to establish the root cause of the failure, or it cannot be easily remedied, the operations are resumed by diversions or the implementation of other emergency solutions. The second priority is to find and solve the root cause.
For 24/7 access to our technical support service, WEMO provides a Care Plan.
Our staff take care of the supply of replacement parts for scheduled maintenance, their own stock or in case of emergencies.
We are always available by email and by telephone during office hours. We have skilled staff with support from the Care team, technicians and R&D to deliver you the parts needed.
To deploy and continue to exploit the full potential of your WEMO production line, education, courses and training programmes are of great importance. Our workshops, courses, and training programmes are constantly updated to the latest situation, and they are given by our own instructors. In addition to standard courses, we offer customised training tailored to your specific needs.
We understand that trade, technology and costs change over time. The average life of our machines is now more than 20 years. To ensure that our customers continue to stay ahead, in addition to maintenance and overhauls, we also offer upgrades and retrofits to improve performance and product quality, and to increase the profitability of your WEMO systems.
Thanks to the modular design of WEMO production lines, we are able to integrate new modules into an existing line. To achieve this, WEMO Care works with our technicians and the R&D department on developing (customer-specific) upgrades and solutions. Our enhancements help extend the life and improve the quality and profitability.
In our opinion, there is no end to the life span of a WEMO production line. Some 90% of our machines worldwide are still operational and we are very proud of that. Experience has taught us that the decision to sell, relocate, upgrade or decommission a system is always taken because of changing business needs and movement in the market.
If you decide to change, we can help you, as a business partner, with relocations, upgrades and overhauls, or in finding new owners who will give your old system a new life.
With relocations, it is very important to move a WEMO production line with high precision, the right materials and the necessary expertise. During a relocation, we take care of and coordinate the transport, relocation and installation in accordance with your wishes and requirements. After installation, WEMO checks the reliability and operation of the production line so that you can restart the production process without any concerns.
It is usually difficult to indicate how well a system performs. Our OEE software provides fact-based performance data, with various options for obtaining a better picture of problem areas and root causes. The software is standardised, the real-time information can be presented in management, technical and operational reports.
OEE is an important method to assess the extent to which machinery performs in relation to the maximum achievable. After all, WEMO production lines are purchased (and commissioned) to function. Any disruption, stoppage or quality deviation is also a loss. The OEE software makes these losses transparent, after which specific improvement actions can be taken.